Patients can have access to their own patient notes upon request. Information can only be passed to a third party if a signed disclosure form has been completed. The Doctor and practice staff that has access to patient records are bound by a patient confidentiality agreement.
Complaints & Suggestions
If you have any useful suggestions or complaints regarding the service offered, please contact the Practice Manager, Mrs Wendy Freeman, at the reception desk or by telephoning (01634) 232144.
We will endeavour to resolve issues quickly and satisfactorily. We operate a Health Authority approved in-house complaint procedure.
All patient information is confidential unless the patient gives written consent for information to be used.
Please check ‘Our Documents’ page to view our Privacy Notice.
Summary Care Record
Your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.
Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.
Your Summary Care Record will also include your name, address, date of birth and your unique NHS Number to help identify you correctly.
You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.
You can choose not to have a Summary Care Record. You need to let your GP practice know by filling in and returning an opt-out form.
Please check ‘ Our Documents’ page to download an opt-out form.
Action may be taken against persons who are violent or abusive to any member of staff with a view to removal from the Surgery list.
Xyla Health and Wellbeing
NHS England has commissioned a provider, Xyla Health and Wellbeing, to provide the ‘Your local Healthier You: NHS Diabetes Prevention Programme’ for patients at risk of type 2 diabetes.
Once a patient is referred, they will be contacted for a motivational interview with the provider (Xyla) to help them enrol onto the course and to have an opportunity to ask any questions they have at this time, including if you don’t want to enrol in the programme.
Xyla Health and Wellbeing is part of the Acacium Group and sometimes, if required and legally allowed, Xyla may share some of your basic details such as your name and contact details with providers who have been identified as suitable to contact you to provide support for you during this programme.
Any sharing of your data is done as little as possible, under due diligence and in compliance with applicable laws.