Patients can have access to their own patient notes upon request. Information can only be passed to a third party if a signed disclosure form has been completed. The Doctor and practice staff that has access to patient records are bound by a patient confidentiality agreement.

If you have any useful suggestions or complaints regarding the service offered, please contact the Practice Manager, Anne-Marie Salmon, at the reception desk or by telephoning (01634) 232144.

We will endeavour to resolve issues quickly and satisfactorily. We operate a Health Authority approved in-house complaint procedure.

All patient information is confidential unless the patient gives written consent for information to be used.

Please check ‘Our Documents’ page to view our Privacy Notice.

Data Protection Privacy Notice

General Practices are usually the first point of contact if you have a health problem.  They can treat many conditions and give health advice.  They also refer patients to hospitals and other medical services for urgent and specialist treatments.

The data we hold may also be used to shape the way we work together to plan service improvements, improve the health and wellbeing of our communities, and take action to prevent illness and disease for individuals as well as wider communities.

The categories of personal information

Dependent on the purpose of processing, different categories of data may be used by the Practice.  Data can be categorised using the following terms:

Anonymised data – data where personal identifiable identifiers have been removed. Data protection laws and the Common Law of Confidentiality to do not apply to anonymised data.
Pseudonymised data – data where any information which could be used to identify an individual has been replaced with a fake identifier.  Pseudonymised data remains personal data and as such the Common Law Duty of Confidentiality and Data Protection legislation apply and there must be a lawful reason for using such data.
Person identifiable information (or personal data) – any information about an individual from which, either on its own or together with other information, that person may be identified. The Common Law Duty of Confidentiality and Data Protection legislation apply and there must be a lawful reason for using such data.

To find out more about the data processed for each purpose, please click on the links below (The Purpose(s) of Processing).

In addition to the above types of data, some information is considered protected regardless of the purpose of processing; this information does not form part of your shared care record and is not disclosed to any other third parties without your permission unless there are exceptional circumstances, such as if the health and safety of others is at risk or if the law requires us to pass on such information.

The purpose(s) of processing personal data

The…………………. processes data for the following purposes:

• <insert Direct Care Privacy Notice link>
• <insert Human Resource Privacy Notice link>
• <insert Planning and Research Privacy Notice link>
• <insert Statutory Purposes Privacy Notice link>
• Kent and Medway Care Record Privacy Notices

What is the lawful basis for the sharing?

Each purpose of sharing has its own lawful basis, and these can be found in detail on the associated Privacy Notices above.

Organisations we share your personal information with

Personal Data (including special category data) will only be shared between the general Practice and health and social care organisations that have signed a Joint Controller or Data Processing Agreement. These currently include:

• Dartford and Gravesham NHS Trust (D&G)
• East Kent Hospitals University NHS Foundation Trust (EKHUFT)
• Medway Maritime Hospital – Medway NHS Foundation Trust (MFT)
• Maidstone and Tunbridge Wells NHS Trust (MTW)
• Kent and Medway Partnership NHS and Social Care Partnership Trust (KMPT)
• North East London Foundation Trust (NELFT)
• Kent Community Health NHS Foundation Trust (KCHFT)
• HCRG Care Group Limited
• Medway Community Healthcare (MCH)
• South East Coast Ambulance Service (SECAmb)
• Integrated Care 24 (IC24)
• Out of hours providers (currently IC24, SECAmb, MCH and KCC Children’s Services)
• NHS Kent and Medway
• Kent County Council (children and adults social care departments) (KCC)
• Medway Council (children and adults social care departments) (MWC)
• GP federations.
• Other Practice’s that form the Tunbridge Wells Primary Care Network
• NHS Commissioning Support Units
• Independent Contractors such as dentists, opticians, pharmacists
• Private Sector Providers
• Voluntary Sector Providers
• Health care partnerships
• Other Primary Care networks that we work in partnership with Tonbridge
• Mental Health providers
• Community trusts
• Kent County Council/Medway council Social Care Services
• NHS England
• Local Authorities
• School Nurse
• Police & Judicial Services

How long do we keep your record?

The Practice maintains your records in accordance with the NHS Records Management Code of Practice 2021.

How we keep your personal information safe and secure

To protect personal and special category data, we make sure the information we hold is kept in secure locations and access to information is restricted to authorised personnel only.

Our appropriate technical and security measures include:

• all employees and contractors who are involved in the processing of personal data are suitably trained, on an annual basis, in maintaining the confidentiality and security of the personal data and are under contractual or statutory obligations of confidentiality concerning the personal data.
• robust policies and procedures for example password protection
• technical security measures to prevent unauthorised access
• use of ‘user access authentication’ mechanisms to make sure all instances of access to any personal data held on clinical systems are auditable against an individual, such as role-based access and Smartcard use to make sure appropriate and authorised access reminding staff of their responsibilities in complying with data protection legislation
• encrypting information transmitted between partners
• implementing and maintaining business continuity, disaster recovery and other relevant policies and procedures
• completion of the Data Security and Protection Toolkit (DSPT) an annual self-assessment requirement that ensure organisation are compliant with the latest data protection and cyber requirements.
• regular audit of policies and procedures to ensure adherence against these criteria

The NHS Digital Code of Practice on Confidential Information applies to all staff who access clinical systems. They are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

What are your rights?

Under data protection legislation, you have the right:

• to be informed of the uses of your data: this enables you to be informed how your data is processed
• of access: this enables you to have sight of or receive a copy of the personal information held about you and to check the lawful processing of it
• to rectification: this enables you to have any incomplete or inaccurate information held about you corrected
• to erasure: this enables you to request we erase personal data about you we hold. This is not an absolute right, and depending on the legal basis that applies, we may have overriding lawful grounds to continue to process your data
• to restrict processing: this enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it
• to data portability: this enables you to transfer your electronic personal information to another party, where appropriate.
• to object: this enables you to object to processing of personal data about you on grounds relating to your situation. The right is not absolute, and we may continue to use the data if we can demonstrate compelling legitimate grounds.
• in relation to automated decision making and profiling: this enables you to be told if your data is being processed using automated software in relation to automated decision making and profiling note: No automated decision making or profiling is undertaken by the Practice.

Please note not all these rights are absolute, please see our ROPA for more details

If you wish to exercise your rights in any of the ways described above, you should in the first instance contact Kingswood surgery, kmccg.kingswood@nhs.net

Right to complain

You can get further advice or report a concern directly to kmccg.kingswood@nhs.net

Our Data Protection Officer function is provided by NHS Kent and Medway who can be contacted via email kmicb.gpdpoteam@nhs.net

You also have the right to contact the UK’s data protection supervisory authority (Information Commissioner’s Office) by:

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Phone: 0303 123 1113 (local rate) or 01625 545745 (national rate)
Email: https://ico.org.uk/concerns/handling/ 

Information about the way in which the NHS uses personal information and your rights is published by NHS Digital.

The NHS Constitution

The constitution establishes the principles and values of the NHS in England. It sets out the rights patients, the public and staff are entitled to. These rights cover how patients access health services, the quality of care you will receive, the treatments and programmes available to you, confidentiality, information and your right to complain, if things go wrong.

NHS England

NHS England collects health information from the records health and social care providers keep about the care and treatment they give, to promote health or support improvements in the delivery of care services in England.

Reviews of and changes to this privacy notice

We will review the information contained within this notice regularly and update it as required. We therefore recommend you check this webpage regularly to remain informed about the way in which we use your information.

• Direct Care Privacy Notice
• Human Resource Privacy Notice
• Planning and Research Privacy Notice
• Statutory Purposes Privacy Notice

Your Summary Care Record will contain important information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had.

Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed.

Your Summary Care Record will also include your name, address, date of birth and your unique NHS Number to help identify you correctly.

You may want to add other details about your care to your Summary Care Record. This will only happen if you ask for the information to be included. You should discuss your wishes with the healthcare staff treating you.

You can choose not to have a Summary Care Record. You need to let your GP practice know by filling in and returning an opt-out form.

Please check ‘ Our Documents’ page to download an opt-out form.

Click here to view Supplementary Privacy Notice for Summary Care Records with regards to Covid-19.

We will not tolerate any abusive or violent behaviour, be it verbal or physical and action may be taken against persons who are violent or abusive to any member of staff with a view to removal from the Surgery list.

NHS England has commissioned a provider, Xyla Health and Wellbeing, to provide the ‘Your local Healthier You: NHS Diabetes Prevention Programme’ for patients at risk of type 2 diabetes.

Once a patient is referred, they will be contacted for a motivational interview with the provider (Xyla) to help them enrol onto the course and to have an opportunity to ask any questions they have at this time, including if you don’t want to enrol in the programme.

Xyla Health and Wellbeing is part of the Acacium Group and sometimes, if required and legally allowed, Xyla may share some of your basic details such as your name and contact details with providers who have been identified as suitable to contact you to provide support for you during this programme.

Any sharing of your data is done as little as possible, under due diligence and in compliance with applicable laws.

For full details on how Xyla would use your data for the diabetes prevention programme, see their privacy notice at: preventing-diabetes.co.uk/diabetes-prevention-privacy-policy/

For general information on the national diabetes prevention programme, please visit the NHS England website on this at: https://preventing-diabetes.co.uk/